Job Description

About MedBridge

MedBridge is a leading provider of sleep laboratory management services and sleep therapy. We partner with hospitals and physician practices to offer fully integrated, comprehensive services for patient identification, testing, diagnosis, treatment, and long-term care management of patients with sleep disorders.

Position: Patient Service Representative

Location: Greenville, SC (In-person position)

Hours: 8am - 5:30pm, Monday - Friday

MUST HAVE INSURANCE AUTHORIZATION EXPERIENCE

MedBridge is a leading provider of sleep laboratory management services and sleep therapy. 

MedBridge partners with hospitals and physician practices to offer comprehensive fully-integrated services for patient identification, testing, diagnosis, treatment and long-term care management of patients with sleep disorders. 

Responsibilities will include: 

• Verifying insurance coverage of each patient
• Obtaining referrals for patients when they are not covered
• Updating patient information/keeping records
• Filling out documentation required for billing
• Strong computer skills, ability to multi-task and work as part of team in fast paced office environment.
• Verifying insurance benefits, calling patients, scheduling appointments, scanning, faxing, sending/checking emails, obtaining prior authorizations.
• Experience in insurance verification – preferred one year (must have utilized insurance portals, etc.)
• Working knowledge of insurance coverage as it relates to benefits, exclusions and co-insurance
• Practical knowledge of completing online benefits verification, authorization and eligibility websites is required.
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• High stress tolerance – job is within a high-pressure environment.
• 90 day no missed day probation after starting ( no late, no leave early)

Job Requirements: 

• High school diploma required; some college preferred 
• Minimum of 3 years of experience in customer service and data entry
• Excellent customer service 
• Ability to work well under pressure 
• Ability to multi-task between several projects simultaneously and prioritize tasks 
• Excellent interpersonal and communication skills 
• Ability to recognize information types and direct information to appropriate healthcare providers 
• Ability to work within a team environment 
• Adequate computer skills 
• Ability to stand, walk, sit, talk, and hear 
• Close vision, distance vision, peripheral vision, and focus adjustment abilities 
• Use of hands to operate office equipment 

Additional Expectations:

• Maintain a high level of detail and organization in all tasks.
• Adhere to a 90-day probation period with no missed days, tardiness, or early departures.
• Demonstrate the ability to handle high-pressure situations with professionalism.

Benefits:

• Health, dental, and vision insurance.
• Paid time off.
• 401(k) with company match.
• Additional benefits available.

Equal Employment Opportunity:

MedBridge Healthcare LLC and its subsidiaries are committed to providing equal opportunities to all individuals, regardless of race, color, religion, ethnicity, gender, age, disability, sexual orientation, gender identity, veteran status, or any other legally protected characteristic.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In the performance of this job, the employee may be exposed to chemical vapors such as acetone, ether, or glutaraldehyde. There may also be incidental skin contact with these substances. Personal protective (PPI) equipment such as gloves and eye protection must be used as appropriate to the task being performed.

OSHA Classification System for Evaluation Potential Exposure to Blood Borne Pathogens This position will involve NO exposure to blood, body fluids, or infectious materials.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER: MedBridge Healthcare LLC, and its subsidiaries, provide equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.

REQUIREMENTS

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